Ultimaker Enterprise Software

Whatever the size of your organization, there is a perfect plan for you. An unending Ultimaker Essentials subscription is now included with every new Ultimaker 3D printer. This provides plenty of functionality and learning for small businesses just starting their additive manufacturing journey. Ultimaker Professional is ideal for any organization wanting to take their 3D printing operations to the next level – with more features that focus on collaboration and innovation. And Ultimaker Excellence is the complete, custom solution for any business that wants to fully embed 3D printing workflows as part of their digital transformation. For more advice, please contact our sales team.

Not right now. Our enterprise software only currently supports networked Ultimaker 3D printers. However, Ultimaker Digital Factory is built on an open system with many integration options. This means if users or partners wish to create third-party device compatibility, they are welcome to do so.

Ultimaker Professional and Excellence are billed annually via invoice. These can be paid via bank transfer.

No you don't. All existing Application Programming Interfaces (APIs) are open to all users and Ultimaker remains fully committed to keeping them open. These include the Ultimaker Cura API for Cura integrations and all local printer APIs. It's the new Cloud APIs (which enable integrations with enterprise software) that are only available to Ultimaker Excellence customers and commercial implementation partners.

Check out this support page which walks you through every subscription step so you can get set up quickly and easily. And if you're missing an email during activation and onboarding, be sure to check your spam email folder!

Not at all. It's easy to use our printers with an 100% offline workflow. However, there are many benefits to 3D printing via a secure cloud connection. You can start a print job from home, monitor printer status and print progress, store and print files in the Digital Library, and more. All this is part of an unending, free Ultimaker Personal or Essentials account. From there you can upgrade to Ultimaker Professional or Excellence for even more advanced, time-saving functionality.

After following the steps to add a new printer, it can then be made available to everyone in your organization or assigned a specific team. After signing in to Ultimaker Cura, you can then send print jobs to this printer. Or monitor its status in the Ultimaker Digital Factory.

Troubleshooting software-related problems is easy. Either search our knowledge base here or (when logged in to your Ultimaker account) submit a helpdesk ticket here. Our helpdesk support experts are available Monday to Friday and your subscription determines how quickly tickets will be responded to. Ultimaker Essentials subscribers can expect a 24-hour response time during business hours. Ultimaker Professional subscribers will get a response in 12 hours during business hours. And Ultimaker Excellence subscribers will receive support 24-hours a day, within 6 hours of submitting a ticket.

The Ultimaker S5 Pro Bundle, Ultimaker S5, and Ultimaker S3 are fully compatible. The Ultimaker 2+ Connect and Ultimaker 3 are also compatible with Ultimaker Digital Factory core functionality.

It can if you want. All Ultimaker enterprise subscriptions scale to your definition of an "organizational unit." Depending on your needs, you choose if it makes most sense for one subscription to cover your entire company, a specific region, or just one location. For more advice, please contact our sales team.