Help & Support

When you buy a product from 3DGBIRE, you're entitled to
free technical support over the phone or via email for as long as you need it.

Christmas Cut Off

Friday 20th - Last Day to Order for Delivery before Christmas

Friday 13th - Last Machine Collection for return before Christmas

With every purchase from 3DGBIRE, you’re entitled to a lifetime of free technical support (whether this be over the phone, video call or email)

3DGBIRE prides itself on being the first place to call for any issue with your Ultimaker, Photocentric, Raise3D, Kodak or JCR. Our technical support team is always happy to help in isolating the cause of a problem, finding parts and providing solutions. By phone and email we are available at your command and our service centre is available for drop ins or scheduled collections.


01257 228 401

support@3dgbire.com

Units 44 & 45, Chorley North Industrial Estate, Chorley, Lancashire PR6 7BX.

Tom Bolton fixing the Ultimaker printing nozzel

Contact Us Online


Frequently Asked Questions

Yes, to keep your printer working at its optimum we recommend either 1 full service or 2 interim services per year.

No, we will arrange collection and delivery back to you as part of the service!

Absolutely! We’d love to show you around our facility and for you to meet the team!

No, it won’t void the warranty but you may encounter further problems and costs later down the line.

Yes, 3DGBIRE are the Official service provider for all the brands we represent in the UK and Ireland

Yes, we can visit your site if this is more convenient, please contact our support desk to get this arranged. Please note, this is subject to circumstance and additional cost.

Yes, you can send the machine back but must be sent in the manufacture provided packaging. Please contact our support desk for more information.

Unfortunately not, We currently only support our 3D Printers for the UK and Ireland.

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