3DGBIRE Return & Refund Policy

Returns & Refund Policy

Thank you for choosing 3DGBIRE for your Additive Manufacturing Investment. We understand that occasionally, situations arise where you may need to return or seek a refund for a product. Our aim is to make this process as smooth and straightforward as possible. Please feel free to reach out to our friendly Support Team (support@3dgbire.com) for any inquiries or assistance regarding returns or refunds. Below are our main terms and conditions:

Returns

You have 30 calendar days from the date of receipt to initiate a return for an item - (Your item must be within transit or returned within the 30 days) Please make our team aware via support@3dgbire.com. To qualify for a return, the item must meet the following criteria:

Unused and Unaltered: The item must be unused and remain in the same condition as when you received it. Any alterations or modifications will void the return eligibility.
Complete Packaging: All accompanying accessories must be included in the return, and the item must be returned in its original packaging to ensure safe transit and processing.

To uphold fairness and ensure the satisfaction of all our customers, 3DGBIRE Ltd reserves the right to decline returns or exchanges in certain situations, including but not limited to:

Defacement or Alteration: Products that have been defaced, altered, or damaged in any way beyond normal wear and tear.
Missing or Tampered Labels: Products must retain their original labels intact. Any missing or tampered labels may indicate potential issues with the product's authenticity or condition.
Loss or Damage Due to Mishandling: Products that have been lost, damaged, or rendered unusable due to mishandling or negligence on the part of the customer.

All items must be returned in the original manufacturer packaging.

Manufacturer Faults

In the event of a product exhibiting manufacturer faults, we will gladly initiate the appropriate actions to rectify the issue. Please ensure to report this through support@3dgbire.com - the team will assess the situation & provide the correct reporting back to the manufacturer, as and when the manufacturer deems this a manufacturer fault - we will be sure to replace the unit immediately.

Products Unsuitable for Your Business

Please note that while we strive to provide suitable products for your business needs, it's essential to engage in our consultation process before making any significant investment. We will not accept returns for products deemed unsuitable for your business after purchase. We encourage all customers to thoroughly assess their requirements and consult with our experts to ensure compatibility and suitability before making a purchase.

Refunds

Upon receiving your returned item, our team will conduct a thorough inspection to ensure it meets the necessary criteria for a refund. We will promptly notify you of the status of your refund once the inspection is complete. If your return is approved, we will initiate a refund to your original method of payment, such as your credit card. The timeframe for receiving the credited amount typically ranges from 3 to 5 working days, depending on your card issuer's policies.

We value your trust in us and strive to provide the best possible service. Should you have any questions or concerns regarding our Returns & Refund Policy, please do not hesitate to contact us. Your satisfaction is our priority.