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COVID-19 Update - We are continuing to operate as usual during this period. However, there is an increased demand for certain products that are being used to aid the national response to this emergency. This may lead to a delay in our usual delivery times for those products.
Extend the standard 12 month warranty of your Raise3D 3D Printer
with 3DGBIRE's extended warranty options.
3DGBIRE Ltd is the official Raise3D after sales and support partner for the UK.
When choosing one of our extended warranties, the best service and support for your
Raise3D 3D Printer is guaranteed.
Below is the limited warranty included with the above mentioned Raise3D products.
Subject to the limitations set forth herein, Raise3D, Inc. (“Raise3D,” or “we”) warrants to the original purchaser that during the applicable Warranty Period defined below, these products shall be free from defects in material and workmanship. If you purchase these products from Raise3D’s reseller, please contact the reseller directly for return/exchange/warranty claim. The foregoing warranty does not apply to consumables such as hot end(s), nozzle(s), build surface, build plate(s) or top cover(s). This warranty is not assignable, and warranty rights belong solely to the initial purchaser of the product and may not be enforced by any subsequent owner of the product.
The Warranty Period for these products is one year from the date of purchase, provided that the Warranty Period for heating rod(s), thermal sensor(s), heat bed(s), and circuit board(s) including without limitation LCD, LCD Logic Board, Motion Controller Board, Extruder Board, is ninety (90) days from the date of purchase.
With respect to valid warranty claims made during the applicable Warranty Period, Raise3D will, at its option, repair or replace the defective products at no charge. We may also make arrangements with you to send you replacement parts that you may install on the printer. Appearance defects that do not affect the product’s functioning are NOT covered by this warranty. If a product is to be replaced or returned for repair, shipping will be via ground carrier, and we will pay shipping costs only from the original product delivery address and our facility.
If you’re unsatisfied with the printer you purchased from Raise3D, you can return/exchange it within 30 days from the date of your purchase, provided that for a printer that is not defective you must pay a restocking fee equal to 25% of the purchase price, and the cost of shipping the printer back to our facility. You must notify us prior to returning the printer so that we can make appropriate shipping arrangements.
If you have unused spare parts, you may return them for a refund during the period ending ninety (90) days from the purchase date. Shipping costs are not refundable, however. Used spare parts cannot be returned or exchanged.
Raise3D reserves the right to determine the validity of all warranty claims.
The foregoing warranty is void if the printer’s serial number has been altered or removed, if the printer has been misused or damaged, or if the printer was altered, modified, or serviced by unauthorized servicepeople.
Your Pro2 Series Printer is transported in reusable, durable packaging that has been specially designed to protect the printer during transport. This packaging must be kept during the warranty period and used anytime you need to transport the printer.
The foregoing warranty contains Raise3D’s sole warranty, and the customer’s sole remedy, with respect to defects in any Raise3D products.
Raise3D disclaims all other warranties whatsoever, express or implied, with respect to Raise3D’s products, including without limitation all warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will Raise 3D be liable for any special, indirect, incidental, or consequential damages of any kind, including but not limited to, loss of profits.
These products have been thoroughly tested and inspected at the factory prior to shipment. Nevertheless, inspect your products completely for any damage or loss of parts that may have occurred during shipment. Notify the delivering carrier promptly if damage claims are to be filed.
Raise3D reserves the right to modify or update its products without obligation to replace any equipment delivered prior to any such change.CONDITIONS
The foregoing warranty does not apply to consumables, such as hot end(s), nozzle(s), build surface, build plate(s) or top cover(s) or other items that are expended in the normal operation of the printer. However, if you have unopened unused filaments or any other unused consumables, you may return them for a refund during the period ending ninety (90) days from the purchase date. Shipping costs are not refundable.
Opened filaments or used consumables cannot be returned or exchanged.OTHER WARRANTY CONDITIONS
The Raise3D warranty does not cover any defects or damage caused by inappropriate use, incorrect or improper use, or normal wear and tear. If any Raise3D product is combined with a product not manufactured by Raise3D, the warranty may be restricted or declared void, depending on the nature of the claim.
Any warranty claim must first be recognized as justified, either by 3DGBIRE Ltd, or by Raise3D.3DGBIRE WARRANTY EXTENSIONS:
3DGBIRE Ltd offer a Warranty Extension to the Manufacturer Warranty, this extends the warranty from 12 months to cover 36 months from the date of purchase. The warranty extension must be confirmed with 28 days of purchasing your machine, this must be done by sending your proof of purchase and machine serial number to firstname.lastname@example.org. All manufacturer exclusions apply.