When you buy a product from 3DGBIRE, you're entitled to free technical support over the phone or via email for as long as you need it.
At 3DGBIRE we pride ourselves on our customer service and technical support. Our team of experts are on hand 9am-5pm every week day to assist you with any software or hardware based technical support that you may require. To register a technical support ticket please contact firstname.lastname@example.org and one of experts will be in touch to assist you as quickly as possible.
Whether it be servicing, repairs, print profile optimisation, printing tips, material guidance or even research and development - our team can help. We have also developed a 3D print bureau operating out of our technical centre. 3D AMPS is a print bureau offering print, design, reserve engineering and application development services.
Yes, to keep your printer working at its optimum we recommend either 1 full service or 2 interim services per year.
No, we will arrange collection and delivery back to you as part of the service!
Absolutely! We’d love to show you around our facility and for you to meet the team!
No, it won’t void the warranty but you may encounter further problems and costs later down the line.
Yes, 3DGBIRE are the Official service provider for all the brands we represent in the UK and Ireland
Yes, we can visit your site if this is more convenient, please contact our support desk to get this arranged. Please note, this is subject to circumstance and additional cost.
Yes, you can send the machine back but must be sent in the manufacture provided packaging. Please contact our support desk for more information.
Unfortunately not, We currently only support our 3D Printers for the UK and Ireland.